We want every ANIMA order to arrive smoothly and every pair to feel right. Below you’ll find information about shipping, tracking, returns, and refunds.
SHIPPING
ORDER PROCESSING
Orders are processed Monday through Friday, excluding holidays. Once your order has shipped, you’ll receive a confirmation email with tracking information.
Orders placed on weekends or holidays will begin processing on the next business day.
DELIVERY
Available shipping methods, costs, and estimated delivery times are displayed at checkout. Delivery estimates begin once your order has shipped and do not include order-processing time.
Delivery dates are estimates and may be affected by carrier delays, weather, holidays, or other circumstances outside our control.
TRACKING YOUR ORDER
Once your order ships, we’ll email you a tracking link so you can follow its progress. Please allow up to 24 hours for tracking information to update.
If your tracking shows that your order was delivered but you cannot locate it, please check around the delivery location, ask other members of your household, and contact the carrier directly. If you still need assistance, please contact us.
SHIPPING DELAYS
If we are unable to ship your order within the expected timeframe, we’ll contact you with an update and provide available options.
ADDRESS CHANGES
Please review your shipping address carefully before placing your order. Once an order has been processed or shipped, we may be unable to change the delivery address or redirect the package.
RETURNS
We want you to love your ANIMA sneakers. If they’re not the right fit, eligible items may be returned within 14 days of delivery.
A flat $10 return fee will be deducted from your refund.
Enter your order information and follow the instructions provided.
Pack your sneakers, drawstring bag, and all original packaging securely.
Send your return using the shipping instructions provided through the portal.
Returns sent without first being registered through our return portal may not be accepted.
RETURN REQUIREMENTS
To be eligible for a return:
Your return must be initiated within 14 days of delivery.
Sneakers must be unworn, unwashed, undamaged, and free from signs of use.
Sneakers should only be tried on indoors and on a clean surface.
All original packaging, accessories, tags, and the ANIMA drawstring bag must be included.
The shoebox must be placed inside protective outer packaging. Please do not attach labels, tape, or markings directly to the shoebox.
Your order information is required to initiate a return.
We reserve the right to refuse a return or reduce the refund amount if an item is returned worn, damaged, incomplete, or without its original packaging.
REFUNDS
Once your return has been received and inspected, we’ll send you an email confirming whether it has been approved.
Approved refunds will be issued to the original payment method. The $10 return fee will be deducted from your refund. Original shipping charges, including expedited shipping fees, are non-refundable.
Please allow 7-10 days for us to inspect and process your return after it arrives. Once your refund has been issued, your bank or payment provider may require additional time for the funds to appear in your account.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
If your order arrives damaged, defective, or incorrect, please contact us. Include your order number and clear photos of the item and packaging.
Please do not submit a standard return before contacting us. If the issue is confirmed, we’ll provide return instructions and will not deduct the $10 return fee.
FINAL SALE ITEMS
Items marked Final Sale are not eligible for return or refund unless they arrive damaged, defective, or incorrect.
A FEW THINGS TO KNOW
Returns requested after the 14-day return window may not be accepted.
ANIMA is not responsible for items returned using a shipping method or label not provided through our return portal.
Refunds can only be issued to the original payment method.
Purchases made through another retailer must be returned to the original place of purchase and are subject to that retailer’s return policy.
At this time, we do not offer direct exchanges. If you need another size or style, please return the original item and place a new order.
